Do you have the stock?

Unfortunately, we don't have the stock. Both of the dresses on our website are custom made.

Do you have a catalog?

Currently, Saleomg has a 'virtual' catalog. The entire product selection is online, we don't have a physical catalog.

What happens when I place an order online?

After making an order, to make sure the dress will come up to your requirement.our staff will contact you to confirm your information, like the size, color and shipping address, ect.. And you will receive an tracking numbers, we will send it to you through email, you can check the status of your order by the number.

Why should I sign up for your email newsletters?

By signing up for Saleomg's newsletter you'll be among the first to know about special promotions, the availability of new brands, limited-time special offers, and many other exciting features to help you get the most out of what Saleomg has to offer! We do not rent, sell, or share your personal information. For further details please view our privacy policy.

When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

Please double check the credit card number and expiration date on your card.

What are cookies? Do I need to enable cookies on my browser to shop at Saleomg.com?

A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

 

You need to enable cookies on your browser to enjoy all the shopping features at Saleomg.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your saleomg.com account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended.
For more information about how saleomg.com uses cookies, see our privacy policy.

Do you price match?

Unfortunately, we do not price match competitors or 6pm.com.

How do I measure myself?

To order the correct size for the dress, we have included size chart on each product detials' page. If you are not sure about what size to select please contact us on our live chat or email us.

How can I contact saleomg.com for additional assistance?

If you need help with your order please feel free to contact our live chat or email us. These option is available 24/7! You can also call saleomg.com Customer Loyalty Team.

What does saleomg.com charge for shipping an order?

The shipping charge is varied in item's weight and the destination ships to.

Why do you charge for shipping when some companies ship for free?

Here at saleomg our mission is to provide the lowest price possible and the fastest delivery speed. For this reason we will pick up the best way to delivery products to you.

How long will it take to get my order?

Because all the dresses from saleomg are custom made, we have spend time to tailor it and delivery.
The totally time = tailoring time + shipping time

Do you ship to address to outside the United States?

Yes. We can ship to about 223 countries and regions. You can check the "location we ship to" to check the detail information for our shipping.

Can I expedite my shipping?

The following shipping options are available when you check out.
Standard shipping (delivery within 5-7 business days)
saleomg Expedited (delivery within 3-5 business days)
Since we want to delivery the items to you faster, usually we will choose the saleomg Expedited way as the ship method.

How can I contact you for additional assistance?

If you need help with your order please feel free to contact our live chat or email us. These option is available 24/7! You can also call saleomg.com Customer Loyalty Team.

What forms of payment do you accept?

saleomg currently accepts PayPal and Credit Card for all orders.

Is it safe to use my credit card on your site?

Shopping at Upcoming.com is safe. We have the safe shopping guarantee. And actually even though you choose the Credit Card as the payment method, it still needs PayPal to checkout, so this is a safe way to pay for your order.

Do you charge sales tax on any items?

No, we don't charge sales. But for some countries, but if your country has the tax, you have to responsible for it.

How can I contact you for additional assistance?

If you need help with your order please feel free to contact our live chat or email us. These option is available 24/7! You can also call saleomg.com Customer Loyalty Team.

How to return an item?

We can just accept the partial refund or fullrefund for the item that the problem by us. You can check the detail information for the return policy.

do you process exchanges?

Unfortunately, saleomg.com is unable to offer exchanges at this time.

How can I contact you for additional assistance?

If you need help with your order please feel free to contact our live chat or email us. These option is available 24/7! You can also call saleomg.com Customer Loyalty Team.

Can I track my order?

Yes, you should be able to track the progress of your order. when we get your order, we will send you an email including tracking number, you can check the status of your order on saleomg.com with the number.

What is the status of my order?

Your order status will be available 24 hours after your order has been placed, by simply clicking on the
"My Account" link at the top right corner of every page of our site. From here, you will be able to view information about your order.

Can I combine multiple orders or add additional items to my order once it has been placed?

Unfortunately we are unable combine multiple orders or add additional items to anorder once it has been placed.

How do I change the shipping address?

When you pay for the order, you can find the page to change the shipping address and billing address, you can edit, delete or add a new address. So it's easy for you change the shipping and billing address.

How can I contact you for additional assistance?

If you need help with your order please feel free to contact our live chat or email us. These option is available 24/7! You can also call saleomg.com Customer Loyalty Team.